Benefits of BlueOcean Managed Services

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Increase Productivity

Managed IT services keep your systems and people online, all the time. We proactively manage your IT to quickly resolve issues and minimize downtime.

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Grow Your Business, Strategically

Regular reviews to align technology with business strategy.
Growing technology with business growth

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Plan for the Future

Great managed IT services should include tech and business strategy experts who support your growth.

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Lower Total Cost of Service

For the cost of one or two full time staff, access to a team of solution architects, engineers, support staff, plus project management and IT strategy experts.

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Protect and Secure

Security threats are evolving so fast it’s hard for most teams to keep up. BlueOcean’s managed IT services includes dedicated security & compliance teams.

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Technical Services tailored for your business

We provide services tailored to your business needs.

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Basic Service Tier

We support your current IT environment (as is) without installing service utilities. This is the most affordable plan, albeit without our award-winning monitoring system. Our "Basic Service" can be established anytime, and we are adaptable to the client's preference for help desk usage per month.

We have consultants or technicians that can provide technology expertise, (at an hourly rate), for any project without requiring a support contract.

    The basic tier is a reactive support service
    "We refer to this service as a reactive service. Because without monitoring, it is not possible to proactively address potential threats or equipment failures."
    • Helpdesk Service with guaranteed response time
    • The helpdesk is free (based on the support contract) during regular business hours, with a small charge per call after-hours
    • Contract pricing establishes a limit of free calls per month
    • Support calls beyond allotment = fixed price per call
    • A client can purchase an allotment of calls to use after hours (at discount pricing) at any time
    Support
    • We will initially try to remediate any application or equipment failure by using remote support technology
    • We can and will escalate any support call to tier2 or tier3 engineers when required
    • We can and will escalate support by sending a support engineer on-site when necessary
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Managed Service Tier

Our managed service tier provides 24/7 monitoring. Our managed service tier also provides asset management and patch management services. The managed service tier requires some transformation of a client's IT environment to install our monitoring and patch management services.

The primary difference to signing up to a managed tier versus our basic tier is we provide the monitoring of your IT environment. This allows the possibility to make predictinos of failure and provide remediation before a failure impacts your company. Another advantage is our ability to react to critical events 24/7 allowing peace of mind that we have your back.

We have consultants or technicians that can provide technology expertise, (at an hourly rate), for any project outside of agreed support contract.

    Managed Service tier is a proactive support service
    • Helpdesk Service with guaranteed response time
    • Helpdesk available 24/7
    • No limit on calls per month
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    A proactive service by monitoring client's IT environment
    • We deploy a new breed of Monitoring
    • Automated ticketing for critical events
    • Critical events will automatically assign to an engineer for remediation
    • Client support calls will initially be via remote support
    • We can and will escalate any helpdesk call support to tier2 or tier3 engineers when required
    • We can and will escalate support by sending a support engineer on site when necessary
    Managed services can include asset management and patch management
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Our Blue Ribbon Transformational services

An exceptional IT service for a business should seamlessly integrate technology with business strategy. Our transformational service offers a dedicated service manager and account executive supported by award-winning architects, business analysts, consultants, and technology engineers. These experts will collaborate on critical projects to enhance your business's agility, reliability, and growth, ensuring a comprehensive transformation that drives sustained success and positions your company for the future.

A new contract in this tier includes transition and transformation projects.

Transition: A project of discovery (client's personnel, roles, technology, and process) and transitioning the management of current IT personnel, roles, technology, and process to BlueOcean services. A transitional project may include integrating a client's IT management solutions with BlueOcean management solutions.

Transformation: A project where BlueOcean designs, installs, and integrates perimeter, network, and endpoint solutions with advanced threat protection so you can reduce risks and know you're safe and compliant. We secure applications, cloud, hybrid infrastructure, and endpoints from exploitation based on your unique cybersecurity requirements. We will integrate a client's IT environment with our service desk and BlueOcean's award-winning support and process.